Privacy Policy

1. Who We Are

UPAC Group is a UK-based packaging supplier providing packaging products and services across Scotland and the UK.

Registered Office / Contact:
UPAC Group
Website: www.upac.co.uk
Email: getintouch@upac.co.uk
Phone: +44 0141 530 5555

2. Information We Collect

We may collect and process the following information:

Personal Information

• Name

• Company name

• Email address

• Phone number

• Delivery or billing address

• Enquiry details

Technical Information

• IP address

• Browser type and version

• Pages visited and time spent on our website

• Device and operating system

This information is collected when you:

• Fill in enquiry or contact forms

• Request a quotation

• Subscribe to newsletters

• Browse our website

3. How We Use Your Information

We use your data to:

• Respond to enquiries and provide quotations

• Process orders and deliveries

• Improve our website and services

• Send important service communications

• Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal data to third parties.

4. Lawful Basis for Processing

We process your personal data under the following lawful bases:

• Your consent

• Performance of a contract

• Compliance with legal obligations

• Our legitimate business interests

5. Data Sharing

We may share your information only with:

• Delivery and logistics partners

• IT and website service providers

• Payment processors (where applicable)

• Legal or regulatory authorities when required by law

All third parties are required to respect the security of your personal data and treat it in accordance with the law.

6. Data Security

We take appropriate technical and organisational measures to protect your personal data against:

• Unauthorised access

• Accidental loss

• Misuse or alteration

Our website uses secure servers and encryption where appropriate.

7. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil the purposes outlined in this policy

• Meet legal, accounting, or reporting requirements

When no longer required, your data will be securely deleted or anonymised.

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time

To exercise any of these rights, please contact us at getintouch@upac.co.uk.

9. Cookies

Our website uses cookies to improve user experience, analyse website traffic, and personalise content.

You can manage or disable cookies through your browser settings. For more details, please see our Cookie Policy (if available).

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our services. Any updates will be published on this page with a revised “Last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Email: getintouch@upac.co.uk
Website: www.upac.co.uk